Terms Of Use

Terms of use:
Accessing this Site, collecting information and making an Order is the Buyer / User's agreement with the Terms and Conditions (this document) displayed on this Site. If any of the following clauses are found to be null or void, irrespective of the cause, this clause will not affect the validity of the other clauses.

Contact information:

Relaxa Aromaterapie SRL - is the registered trademark under the commercial name of “Relaxa Aromatherapy”, legal person, having its headquarters on Blvd. Stefan Cel Mare 71/1, Chisinau, Republic of Moldova, and the physical address on Blvd. Stefan Cel Mare 71/1, MD- 2001, Chisinau, and Republic of Moldova. Registered at the State Registration Chamber of Moldova under the registration number 1012600009760.

“Relaxa Aromatherapy” - is a trademark owned by AGEPI.

Website - domain www.relaxa.md and the subdomains www.relaxashop.ro

Seller – “Relaxa Aromaterapie” SRL.

Buyer - a physical or legal person who creates an account on the Site and performs an Order.

Order - Buyer sends the Seller, through the Site or by telephone or fax, his intention to purchase products and services on the Site.

Account - the section of the Site (consisting of an email address, a password, forename / name, delivery and invoicing dates and addresses, orders made) that allows the Buyer to send orders.

Website user - any physical or legal person, accessing and collecting information from this Site or who signs on this Site through the completion of the account creation process has thus agreed to this website specific terms in the “Terms section and conditions”.

Please take note of the information in this compartment. It contains information about the official rules and conditions of use of this Site (hereinafter referred to as the Site). By using this Site you are automatically in agreement with and accept the Site's Rules of Use.

2. Contract documents
2.1 By placing an Order directly on the Site, or by making an Order by Phone, by email or fax, the Buyer agrees with the form of communication - telephone, online or email - through which the Seller carries out his commercial operations.
2.2 The notification received by the Buyer after the Order has been placed is a pop-up automatic message which does not confirm the receipt of your order. This notification is made either electronically, via an email or by phone.
2.3 The Seller reserves the right to modify the number of goods and / or services in the Order under certain circumstances. If such case, the Seller will notify the Buyer by email or telephone, as made available to the Seller, when delivering the Order and will refund the money difference.
2.4 The invoice is a contract of sale under the provisions of law.
2.5 The Selling-Buying Agreement is deemed to have concluded when the Order is delivered, invoiced, and paid in full.

3. Liability
3.1 The Seller may not be liable for damages of any kind that the Buyer or any third party may experience as a result of the Seller's performance of its responsibilities under the Order and for the side effects resulting from the usage of the purchased goods.
3.2 By creating an Account and / or by using the Site and / or by placing an Order, the User / Buyer expressly and unambiguously accept the Terms and Conditions of the Site in the latest updated version available on the Site. As an Account is created, the use of the Site presumes the acceptance of the changes made to the Site Terms and Conditions.
3.3 The Terms and Conditions of the Site may be modified at any time by the administration of the “Relaxa Aromatherapy” SRL. Accepting the Terms and Conditions is confirmed by checking the appropriate checkbox on the Site upon completing the Order.
3.4 The information provided on this Site, by written or verbal communication between the Buyer and the Seller is obtained from sources considered valid and reliable, accurate and complete but not exhaustive, their accuracy cannot be guaranteed. Relaxa Aromaterapie SRL assumes no responsibility for incomplete information or any error found on the Site but, is constantly endeavoring to correct and supplement the information provided. The information used to describe the goods and / or services available on the Site is not a contractual obligation on the part of the Seller, which is used solely for presentation purposes.
3.5 Relaxa Aromaterapie SRL will not be liable for technical errors and inaccuracies on the Site, typographical errors, documentation, illustrations or erroneous images. The information presented on the Site is periodically updated; improvements and / or changes may be made at any time

4. Disclaimer and Use of Products
4.1 Relaxa Aromaterapie SRL is a supplier of raw materials, cosmetic ingredients and complementary products used in skin and hair care, aromatherapy, massage, spa products, and soap making.
4.2 Website content, social media posts, telephone conversations or e-mails are not intended to diagnose, treat, or prevent any disease.
4.4 The Buyer should obtain goods from “Relaxa Aromatherapy SRL” knowing clearly that they are not intended and should not be used as a substitute for diagnosing, treating, or preventing any medical condition or disease. Product information and product use guidelines are only made available and published for educational purposes; these cannot substitute prescribed medication and should be used with precaution in case of medical condition or illness.
4.5 The Buyer - individual, company, a family association or any other legal person - which uses the products purchased from Relaxa Aromaterapie SRL to manufacture products for commercial purposes has the sole responsibility for complying with all applicable laws and regulations. As with any production process, it is recommended to manufacture small batches for further assessment, analysis and testing before starting a large scale production process.
4.6 By purchasing and using the goods sold by Relaxa Aromatherapy SRL, the Buyer must ensure that he / she has the necessary knowledge of the conditions of their safe storage, and proper use. The buyer agrees to carefully inspect all the goods received and report any problems in the shortest possible time. The Buyer agrees that the Seller will not be liable for any problems arising from the storage and use of the purchased goods. The Buyer assumes responsibility for the products he produces and / or sells, using the Seller's goods and services.

5. Pricing policy Relaxa Aromaterapie SRL is a wholesaler of cosmetic raw materials and related products. All prices listed on the Site are wholesale prices and are meant to meat customer’s expectations.
Most products are sold in a variety of volume, size and price to allow customers to buy as much as needed. However, larger quantities offer better final prices.
Our company selling policy and good relationship with our suppliers around the world help us deliver the best products at fair and competitive prices. The prices displayed on the Site are the lowest prices we can offer for each product at the indicated volume. If customers are interested in receiving prices for larger volumes than those presented on the site, please contact us by e-mail at office@relaxa.md or by calling the company numbers. All prices displayed on the Romanian website are displayed in Romanina Leu (RON) and include VAT. These prices do not include transport charges. The shipping fees are calculated through the website and are displayed when the order is completed. Discounts and promotions are not necessarily cumulative and are valid within the stock limit. As a rule, the highest value is applied.
6. Order
6.1 The minimum order value is 250 MLD/ on the territory of the Republic of Moldova (for Romania the delivery fee is calculated by Moldova EMS postal services provider and is about 140 RON for an order weighting up to 5 kg). Delivery terms are 2-4 working days.

6.2 The products displayed on the Site are brand new, and are accompanied by supporting documents in accordance with the law previsions.

6.3 An order can be made by phone, fax or email, however online orders are highly recommended.

6.4 The buyer must ensure that he Order is accurate and provided complete data, as the subsequent modification can only be made under certain conditions (details in paragraph 6.9).

6.5 For out of stock products, no pre-orders can be made and moreover, the Seller cannot guarantee the price displayed on the Site. Goods availability is displayed in real-time on the Site and can be changed at any time..

6.6 The Buyer will be notified if a product is out of stock. If, within 2 business days the Buyer can’t be reached out, the order will be shipped as such. The missing product will have to be ordered again, the vendor will not send it again automatically.

6.7 The Buyer must verify the Order as delivered and notify the Seller within maximum 3 days if inconsistencies are identified

6.8 Relaxa Aromaterapie SRL reserves the right to select the customers / buyers. For justified reasons, “Relaxa Aromaterapie” SRL reserves the right to restrict a Buyer's access to an Order or some of the payment / delivery methods or to refuse to honor an order if it believed that Buyers action is found prejudicial.

6.9 Changing an Order
Relaxa Aromaterapie SRL works with an automated collection system and is quickly processed, so a Buyer's Order can be modified on request within 3 hours of the order being made during working hours or anytime outside the work schedule, until 8:00 of the next business day. The buyer can submit the request to modify an Order by phone or email.

If an Order is already packed ("Prepared Package" status), in order to change it a charge of 10 lei will be applied.
It is not possible to modify an order which is set for delivery. Additional products ordered subsequently will be treated as a new order.
If the Buyer performs several orders to be processed on the same day, he/she may expressly request multiple orders accumulation.

7. Delivery.

7.0 On the territory of the Republic of Moldova the minimal order start 250 MDL, the delivery is free of charged within the territory of Chisinau city, and is performed throughout 24h after an order was placed.

7.1 The delivery costs throughout the territory of Romania for an order weighing 5 kg constitute 140 RON.

7.2 On the territory of Romania the delivery is made by courier services. Orders are delivered from Monday to Friday, from 9:00 to 17:00.

7.3 If the Buyer is not found at the address specified in the Order, the courier / carrier will call the Buyer by phone or return to the address again. If the Order could not be delivered, the parcel will be returned to the Seller within a couple of days.

7.5 When delivering an Order to the EU Member States (other than Romania): transport charges are automatically calculated and displayed for the Buyer when the order is completed. For more details please check the section: “Current rates”.

7.6 Courier and freight forwarding agencies do not assure temperature control and monitoring devices in transport vehicles. This does not affect the quality of the product. However, it is recommended to store the product in a cool place for 24h for it to recover the correct consistency.

7.7 Relaxa Aromaterapie SRL reserves the right to delay or cancel the delivery of the Order under certain circumstances associated with the force majeure clause (fires, explosions, floods, epidemics, strikes, government actions, war, and acts of terrorism, uprisings, civil disturbances or other impediments of force majeure according to the Romanian law). Though, a refund of the amount paid for the order may be made.

8. Payment
8.0 Payment on the territory of the Republic of Moldova can be made directly to the courier or by the bank card directly on the site, and by PayPal.
8.1 Payment methods for orders in Romania
8.2 Payment options for orders from EU member countries and non-EU countries
The payment, regardless of the order cots, can be made in advance by bank transfer or by PayPal, or by bank card based on the pro forma / invoice issued by Relaxa Aromatherapy SRL. Important notice: Bank transfer must be made at no charge of the receiver.
8.3 Online payment information with the card
The processing of the bank card details is performed exclusively on the servers of the BC Moldova Agroind bank at https://www.maib.md/. No bank card details are retained by the Relaxa Aromaterapie SRL. Both websites www.relaxa.md and www.relaxashop.ro are 3-D Secure certified by VISA and MasterCard® through https://www.maib.md/ and MOLDOVA AGROINDBANK Bank for online payments using the bank card. Card payments are made with full security regardless of Buyer's account currency, and transaction type.
9. Right of withdrawal
Under current legislation, withdrawal from the contract is only applicable to the individual consumer.
The consumer (buyer) has the right to withdraw from the contract without having to state the reasons and without incurring any costs other than those provided by art. 13 paragraph (3) and art. 14 of OUG no.34 / 2014, within 14 calendar days. The withdrawal period expires after 14 days from the day the Buyer enters or a third party other than the carrier indicated by the Purchaser in the physical possession of the products.

Contracts for the supply of categories of products listed in Article 16 of OUUG No 344/144 may not be withdrawn, including:
- the provision of products or services whose price depends on fluctuations in the financial market that the professional cannot control and which may occur during the withdrawal period;
- providing products made to the consumer's specifications or clearly personalized;
- the supply of products that are susceptible to deterioration or expire rapidly;
- the provision of sealed products which cannot be returned for health or hygiene reasons and which have been unsealed by the consumer.

In order to exercise its right of withdrawal, the Buyer must inform the Seller, prior to the expiration withdrawal period, of the intent of the Purchaser's decision to withdraw from the contract by sending a clear message by e-mail, and or a letter sent by fax or post. In addition a sample forma which may be used for this purpose is posted RMA form (doc) / RMA form (pdf).

The seller will refund to the Buyer the full cost of the products and delivery fee, if the entire order is withdrawn (total withdrawal) and the part of the amount if it is a partial withdrawal.

The seller may postpone the refund until the products are returned or a proof of products being sent back is provided.

The money will be returned as follows:
Online payments made by bank card - by returning the money to the same account the payment was made from.

All merchandise must be unworn and in the same condition it was received. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging.
Return costs will be covered by the Buyer. The return will be made by the same means of transport, or by any other method chosen by mutual agreement.

10. Return policy

10.1 The Buyer must verify the Order and notify the Seller within 3 days at the latest if any differences, errors or non-conformities have been identified. Notices sent after this deadline will be disregarded.

10.2 Any return of a product requires an order number, which the Buyer must ask the Seller. This number should be clearly displayed on the on the package / box in which the product is returned. Without this mark, the merchandise may be not accepted by the Seller.

10.3 Products that do not comply with site specifications at the time of purchase, products that were wrongly sent by the Seller or at a volume other than that ordered by the Purchaser may be returned. The Seller will not accept used products or incomplete sets. The cost of return is covered by the Seller.

10.4 Products may be returned only for the reasons listed in paragraph 10.3 or those which meet the conditions of Article 9.

10.5 Products returned due to quality problems will be inspected by the Seller on the basis of internal procedures. If the Seller does not find any quality issues, refund or compensation will not be accepted.

10.6 Replacement of returned products or refund of their value will be made within 14 business days, as per paragraph 9.

11. Complaints

All complaints related to merchandise deficiencies, noncompliance, billing errors, incoming products other than those ordered, must be submitted by the Buyer with 3 days of order receipt. Complaints received afterwards will not be considered.

For the return of products, the conditions listed in Articles 9 and 10 shall be taken into account.

In order to register a complaint it is necessary to send an email or fax with order reference number and a short description of the nature of the problem.
Important notice:

- certain products imply specific storage conditions; consequently, certain quality complaints cannot be received and compensated, given Seller’s lack of control over the storage and handling conditions;

- some products naturally have a sediment, agglomeration or a less pleasant odor. These issues are not a matter of quality, and before claiming these please read the product description where these features are clearly specified.

12.1 According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, modified and completed, Relaxa Aromaterapie SRL has the obligation to administer safely and only for the specified purposes, the personal data the customer is making available.

13.1 The purpose of data collection is to inform Users and Buyers about the situation of their Account, to inform Buyers about the evolution and status of the Purchase Order, the evaluation of the Goods and Services offered, the commercial activity, the promotion of goods and services, marketing, administrative, sales monitoring.

13.2 By filling in the Account Creation and / or Order form, the Purchaser declares and accepts unconditionally that his or her personal data are included in the Relaxa Aromatepie SRL database and expressly and unambiguously agrees that all such personal data either temporarily stored, used and processed by the Company and its collaborators to carry out the business of promoting goods and services, marketing, administrative, sales monitoring.

13.3 By reading this document (Terms and Conditions) you have acknowledged that you are guaranteed the rights provided by the law, namely the right to information, the right of access to data, the right to intervene, the right to object, the right not to be subjected to individual decisions, the right to appeal to the courts in the event of violation of the rights guaranteed by Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.

13.4 You may reject the receipt of the Newsletter by the User or the Purchaser at any time using the special link (link) within any Newsletter.

13.5 Relaxa Aromaterapie SRL may also make available the User and / or the Purchaser's personal data to other companies with which they are in partnership with such as: marketing, courier and shipping services, and payment / banking services.

13.6 The User's or the Buyer’s information may also be provided to the General Prosecutor's Office, the Police, the courts and other competent authorities of the Republic of Moldova , within the limits of the legal provisions and as a result of expressly formulated requests.

14. Copyright, Property Rights
14.1 The Site's content, including but not limited to logos, static and dynamic images, text, video and multimedia presented on the Site, are the exclusive property of Relaxa Aromaterapie SRL, being all rights reserved for it, including through use or publication licenses.

14.2 The User and the Purchaser are not allowed to copy, distribute, transfer, use, reproduce or display content on the Site except with the express written consent of Relaxa Aromaterapie SRL.

14.3 The User or the Purchaser may copy, use or transfer content from the Site solely for personal or non-commercial purposes.

15. Fraud
Any attempt to access another User's personal data, modify the Site's content, or affect the performance of the server running www.relaxashop.eu and its subdomains will be considered a fraud attempt at the Relaxa Aromaterapie srl and will initiate criminal investigation against the one or those who have attempted this.

16. Litigation
Any dispute arising between the User / Buyer and Relaxa Aromatherapy SRL will be resolved amicably. If the conflict has not been settled amicably, the litigation will be settled by the Moldovan courts, Chisinau.

17. Cookies
This Site uses cookies. A cookie is a small file containing letters and numbers that is stored on your computer, mobile terminal or other equipment you access the internet. When you visit a site that uses cookies, the site may require the browser to place one or more cookies that can also store personal identification information. The cookie is installed by the request issued by a web server to a browser and does not contain software, viruses or spyware, and cannot access the information on the user's hard drive. The site www.relaxashop.ro.eu uses cookies only to improve the quality and performance of the services offered to users and buyers. This allows the Site to keep your shopping cart, to keep you logged in to the site, to give you the opportunity to keep your personalized information. When you use the default cookie settings, the activity generated by these cookies is not visible, and you will not know when a site sets a cookie or when your browser sends its cookies to your site. However, you can change this behavior in options for each browser to ask yourself before you set a cookie. You can also restrict the life of cookies until you close your browser and make other settings. By browsing your browser you can disable and refuse to receive cookies, but this can make certain sites difficult to navigate or use. Cookie change settings are found on all modern browsers.